Refund Policy
Draft, last updated 2026
1. Free Tier
MURMUR offers a permanent Free tier, no card required, no time limit, so you can try the product before paying for anything. There is no separate free-trial period on a paid plan: choosing a paid plan charges you immediately for that billing period.
2. Cancellation
Cancel All Access any time from your account’s subscription management page, which opens our payment processor’s secure billing portal, or by emailing admin@murmurmusic.ai from the email address on your account. There is no cancellation fee, and no minimum commitment beyond the billing period you’re currently in.
Cancellation takes effect at the end of your current billing period, you keep full All Access through the end of the period you already paid for, and your account then reverts to the Free tier automatically, with no further action needed from you. Cancelling stops future renewal charges; it does not entitle you to a refund for the period you’re currently in (Section 3).
Creator purchases and Koins are one-time payments, not subscriptions, there is nothing to cancel for them, and cancelling All Access has no effect on a Creator purchase or Koin balance you already own (Sections 4 and 5).
3. All Access Subscription, No Refunds
All Access charges are final and non-refundable, in full or in part, including the unused portion of a billing period after you cancel. This applies equally to monthly and annual plans, and to renewal charges as well as the initial charge. Cancelling prevents future charges (Section 2); it does not refund a charge already made.
4. Creator Purchases (One-Time), No Refunds
Creator purchases are final and non-refundable once the purchase is complete, whether or not the license has been activated on a device.
5. Koins, No Refunds
Koin purchases are final and non-refundable, whether or not any Koin from the purchase has been spent. Koins have no cash value and cannot be exchanged for cash.
6. Exceptions
Sections 3 through 5 are our standard policy: all sales are final. Where applicable law gives you a right to a refund that this policy cannot lawfully override, for example, an unauthorized or fraudulent charge, a billing error on our part, or a statutory withdrawal right for digital content in your jurisdiction, that legal right applies regardless of what this page says. [The exact scope of this carve-out (which jurisdictions, which withdrawal-right rules for digital goods) is a real legal question for counsel, not something to leave as boilerplate, confirm before publishing.]
7. Contact
If you believe you were charged in error or fraudulently, or believe an exception in Section 6 applies to you, email admin@murmurmusic.ai with your account email and the charge in question. We aim to respond within 3 business days.